Effective date: 04.07.2026
1. General provisions
This public offer (hereinafter — the Offer) is a proposal by the Operator to conclude an agreement on the terms set out below with any person accepting it in the manner prescribed in section 1.3.
The Offer is published and freely accessible at https://pflow.pro/page/offer.
Acceptance of the Offer is registration of a user on the Platform and/or use of the Platform. From the moment of acceptance, this Offer is deemed concluded on the terms set out in it and in the Personal Data Processing Policy (/page/privacy).
2. Definitions
The terms used in this Offer have the meanings defined in the Personal Data Processing Policy, unless otherwise expressly specified in this Offer. In particular:
- Operator — Individual Entrepreneur Херсун Антон Анатольевич, INN 544614419760, OGRNIP 308547228000019.
- Platform — the ProcessFlow cloud service available at https://pflow.pro.
- Manager — an expert user registered on the Platform who provides works and services to their own clients using the Platform.
- Client — a person who accesses the tracking portal of a process initiated by a Manager.
3. Subject of the Offer
The Operator provides the Manager with access to the Platform for creating and maintaining business processes related to the provision by the Manager of works and services to their Clients. The Platform is used by the Manager independently and at their own risk.
Clients access the tracking portals of the Manager's processes by link or personal account. The Client is not a party to this Offer; the relationship between the Manager and their Client is governed between them directly, except for cases expressly provided for by this Offer (section 4.2).
The Operator does not provide the Manager's Clients with services that form the subject matter of the Manager's business (real estate, travel, visa and other). The Operator provides only a software tool.
4. Payment terms
4.1. Manager commission. Access to the Platform is granted to the Manager on the condition of payment of a commission on successful transactions of the Manager with their Clients. The amount, calculation procedure and payment schedule for the commission are determined by a separate agreement between the Operator and the Manager. Until such an agreement is concluded, access to the Platform is provided to the Manager free of charge.
4.2. One-time payments from Clients for third-party services. Within individual processes, the Operator may accept one-time payments from a Manager's Clients intended for the subsequent payment of third-party services (state duties, consular fees, visa payments, partner services and other similar payments). The amount, purpose and procedure for such a payment are determined by the corresponding process on the Platform and are communicated to the Client before the moment of payment. Such payments do not constitute the cost of the Operator's services; in respect of them the Operator acts as a technical intermediary and transfers the received funds to the recipient in accordance with the purpose of the payment.
4.3. Currency of settlements. All settlements under this Offer are made in the currency of the Russian Federation (Russian rubles).
5. Rights and obligations of the Operator
The Operator undertakes:
- To make reasonable efforts to ensure the operability and availability of the Platform.
- To notify the Manager of scheduled technical works that may affect the availability of the Platform at least 24 hours in advance by email or another means available on the Platform.
- To ensure the safekeeping of the data of Managers and Clients in accordance with the Personal Data Processing Policy.
- Upon receiving a one-time payment from a Client under section 4.2 — to transfer the received funds to the recipient in accordance with the purpose of the payment within a reasonable time.
The Operator has the right:
- To temporarily restrict or discontinue access to the Platform in connection with scheduled or emergency technical works.
- To change the functionality of the Platform without prior agreement with the Manager, provided that such changes do not significantly impair the ability to use the Platform for its intended purpose.
6. Rights and obligations of the Manager
The Manager undertakes:
- To provide accurate data at registration and when using the Platform.
- Not to transfer account credentials to third parties.
- To use the Platform in accordance with the laws of the Russian Federation.
- Not to attempt unauthorized access to the Platform, the data of other users and the Operator's infrastructure.
- Not to upload malicious software and content prohibited by law to the Platform.
- To be responsible for the content of the data placed in their "box" and for interaction with their Clients.
- To notify their Clients of the composition and purpose of one-time payments under section 4.2 before the payment is made.
7. Limitation of liability
The Platform is provided "as is". The Operator does not guarantee uninterrupted operation of the service or the absence of errors.
The Operator is not liable for losses arising from:
- Interruptions in the operation of Internet providers, hosting providers or other infrastructure suppliers.
- Actions of third parties.
- Unlawful use of the Platform by the Manager.
- The quality, timing and results of works and services provided by the Manager to their Clients.
The Operator is not a party to transactions between the Manager and their Clients and is not liable for the Manager's obligations to the Client or the Client's obligations to the Manager.
The Operator's liability to the Manager is limited to the amount of commission fees actually paid by the Manager to the Operator during the 12 calendar months preceding the incident. During the period of free-of-charge access, the Operator's liability is limited to remedying the consequences of the incident and restoring the operability of the Platform.
8. Term and termination
This Offer is effective from the moment of acceptance and until the termination of the relationship between the Operator and the Manager.
The Manager has the right to refuse this Offer at any time by ceasing to use the Platform and sending a notice to admin@pflow.pro. Upon the Manager's request, the Operator deletes the Manager's account and the associated data subject to the retention periods set out in the Personal Data Processing Policy.
The Operator has the right to terminate this Offer unilaterally in the event of a breach by the Manager of its terms, by giving the Manager at least 7 calendar days' notice by email.
The Operator has the right to discontinue provision of the Platform to all users, giving at least 30 calendar days' notice by publication at https://pflow.pro and/or by email.
9. Applicable law and dispute resolution
This Offer is governed by the laws of the Russian Federation.
Disputes arising from this Offer shall be resolved by the parties through negotiations. Where resolution by negotiation is not possible, the dispute shall be referred to a court at the Operator's location.
10. Changes to the Offer
The Operator has the right to make changes to this Offer unilaterally. The current version is published at https://pflow.pro/page/offer. Notice of changes is sent to the Manager by email at least 14 calendar days before the changes take effect, unless otherwise required by law.
Continued use of the Platform by the Manager after the changes take effect means the Manager's consent to the new version of the Offer.
11. Operator details
Individual Entrepreneur Херсун Антон Анатольевич
INN: 544614419760
OGRNIP: 308547228000019
Registered address: 633204, Новосибирская область, г. Искитим, ул. Молдавская, д. 6
Email: admin@pflow.pro
Roskomnadzor register entry: 54-25-036574 of 04.06.2025