Last updated: 04.07.2026
1. General provisions
This Policy describes the procedure for refunding funds received by the Operator through the ProcessFlow Platform.
In the current version of the Platform, subscription fees and regular payments are not charged. Funds may be received by the Operator only in the two cases described below.
2. Refund of Manager commission
The Manager's commission is paid upon the fact of successful transactions of the Manager with their Clients and is governed by a separate agreement between the Operator and the Manager. The procedure and conditions for refunding a paid commission are determined by such an agreement.
In the absence of a written agreement, no commission is charged and, accordingly, is not subject to refund.
3. Refund of one-time payments from Clients for third-party services
One-time payments accepted by the Operator from a Manager's Clients under the Public Offer (section 4.2) are intended for subsequent transfer to third parties (state authorities, consulates, partners and other recipients).
A refund of such a payment is possible in the following cases:
- The payment has not yet been transferred to the recipient, and the process has been cancelled before the transfer — the funds are returned to the Client in full.
- The payment has been transferred to the recipient — the refund is governed by the recipient's rules. The Operator assists the Client in processing the refund but is not responsible for the recipient's decision or the timing of the refund.
- An error in the details or the amount caused by the Operator — the funds are refunded, or transferred to the proper recipient, at the expense of the Operator.
4. How to request a refund
Send a request to admin@pflow.pro and include:
- Your name and the email used for the payment.
- The identifier of the process or a link to the portal within which the payment was made.
- The date and amount of the payment.
- The reason for the refund request.
5. Processing times
- Review of the request — up to 5 working days.
- Upon approval of the refund — crediting of funds within the period set by the rules of the card-issuing bank of the payer (usually up to 10 working days).
- The refund is made using the same method by which the payment was made.
6. Contacts
For refund questions: admin@pflow.pro